Questions and Answers

89hi Frequently Asked Questions — Full List

Questions that players ask most often — covering deposits, football betting, Myanmar traditional games, technical issues and support channels — are all answered here in one place.

This FAQ page covers the questions 89hi players run into every day, organised into five sections. These include sports betting, deposits and withdrawals, Myanmar traditional games, customer support, and technical issues with playing on mobile. Click any question to see the answer right away, and use the section headings below to go straight to the topic you need.

Sports Betting

Odds show you numerically how much you can win in a match. With Decimal Odds, anything above 1.0 means you get back more than you put in. Higher odds mean the market sees the outcome you picked as less likely. Note that odds change constantly based on how much money players put in before the match starts.

In a regular Match Winner (1X2) bet, you pick the result directly. In Asian Handicap, the weaker team is given a head start of half a goal or one goal to level the odds. So if you see "Team A -0.5" on the bet slip, Team A must win by at least one goal for your bet to win. Handicap betting makes the odds more balanced, so it tends to appeal to players who want more even value when two sides are mismatched.

In live betting, odds update in real time as the match is played, changing with each event — a goal, a red card, a penalty. The benefit is that you can look at the conditions on the pitch, how play is developing, and the chances of a goal before making your decision. That said, if you are about to place a large bet in a split second, play carefully and never go beyond the amount you can afford to lose.

You can bet on EPL (Premier League), MNL (Myanmar National League), and all the major football competitions in the world at 89hi. Go to the football section at 89hi to check the available matches and market types. Champions League and FIFA World Cup are included, and you can place both single bets and parlays.

If a match is cancelled or postponed and cannot be played within 48 hours of the scheduled time, placed bets are normally refunded as standard policy. For a parlay (multiple bet), the cancelled match is settled at odds of 1.00 and the remaining matches continue as normal. You can read the exact details in the terms and conditions section at 89hi.

How to Deposit

Log in to your 89hi account, go to the Deposit section and select KBZPay. Enter the amount you want to deposit and transfer the money to the KBZPay number shown. After the transfer, enter the Transaction Reference number into the system and confirm. You can deposit from a minimum of 20,000 Ks and the funds will appear in your account almost instantly.

Deposits normally arrive within 5–30 minutes. If they haven't arrived after that time, have your transfer slip (screenshot) and Transaction Reference ready and contact Live Chat Support. Staff are on duty 24 hours and can assist you in Myanmar language. Checking whether the bank was closed or the network was down at the time of the transfer often helps resolve most cases quickly.

89hi does not charge a platform fee for deposits. However, payment providers such as KBZPay, Wave Money, and AYA Pay have their own transfer fee policies, so check those rates in the payment app beforehand. 89hi also does not charge a platform fee for withdrawals.

For all payment methods — KBZPay, Wave Money, AYA Pay and Bank Transfer — the minimum deposit is 20,000 Ks. The minimum withdrawal is also 20,000 Ks. You can check the maximum deposit limit in the Deposit section.

The deposit process with Wave Money is the same as KBZPay — go to the deposit section, select Wave Money, enter the amount, and transfer to the Wave Money number shown. You can pay through both Wave Money Agent and the Wave App. Save a screenshot of the slip — if support ever asks, you can show it right away.

Myanmar Traditional Games

3D lottery is a three-digit draw system that announces results on a fixed schedule. Players who correctly pick all three digits win a cash prize. Results are published on the 89hi platform, so you can refresh the page to check. We do not give advice on which numbers to pick for any reason — choosing for yourself is what makes it a fair game.

Shan Koe Mee is a traditional Myanmar card game where each player receives a hand of cards and the highest score wins. Each hand has 3 cards. Scores run from 1 to 9; a score of 10 or higher is called a "Buster" or "Shan", and three cards of the same kind is called a "Set". Whether you win or lose depends on how your cards compare to the dealer's. If you want to learn more, read the Help section inside the game.

2D lottery is a game where you win by correctly picking two digits. Players choose any two-digit number from 00 to 99, enter a stake amount, and play. You will find that the 89hi platform presents 2D with a clean interface, but it gives no guidance on which number to pick — that is the whole point of the game.

89hi's Myanmar traditional games (Shan Koe Mee, 2D, 3D) are built to run smoothly in a mobile browser. They work without issues on both Android and iOS, and because no app download is needed, they use none of your phone storage. The interface adapts to your screen size, so even smaller phones work fine.

Help & Support

89hi offers players 24/7 Live Chat support in Myanmar language. You can also contact us by email at [email protected]. These two channels are the only official 89hi support channels, so please be careful of anyone contacting you through other means.

Have your account username and registered email ready. For deposit or withdrawal issues, also prepare the transaction reference number, amount, date of transfer, and payment method. For game-related issues, knowing which game and what happened — and having a screenshot — tends to speed up the resolution. The more prepared you are, the faster support can sort things out.

You can reach 89hi's Live Chat Support directly in Myanmar language, so you can handle any issue in your own language without needing a translation. Whether it's a question about deposits and withdrawals or about how a game works, you'll get an answer in Myanmar language.

89hi's Live Chat is available 24 hours, 7 days a week — no breaks at midnight or 3 AM (Myanmar Standard Time, UTC+6:30). Players have noticed that whenever late-night live betting issues come up while watching football, an expert is always ready to help right away.

Technical Issues

89hi's website is built with a responsive design, so when you play on a phone browser (Chrome, Samsung Internet, Safari), you have full access to all games and deposit/withdrawal services. No app download is needed — the browser experience is on par with desktop.

Yes — on Android, open 89hi.vip in Chrome Browser, tap the Browser Menu (⋮) and select "Add to Home screen". On iPhone (Safari), tap the Share button and select "Add to Home Screen". The 89hi icon will then appear on your phone's Home Screen and you can open it with one tap, just like an app.

First, clear your Browser Cache — in Chrome go to Settings → Privacy and security → Clear browsing data, check Cached images and files and tap Clear. In Safari, go to Settings → Safari → Clear History and Website Data. Then try opening 89hi again. If the problem continues, check your Internet Connection and try switching between 4G and Wi-Fi. If it still isn't resolved, contact Live Chat Support.

89hi works well on Android 8.0 (Oreo) and above, and iOS 13 and above. Popular Android phones in Myanmar such as the Samsung Galaxy Series, Xiaomi Redmi Series and OPPO Series all run it smoothly, as do iPhones. On phones with 2GB RAM or more, you'll notice live casino games running even more smoothly.

Contact us and get your answer

If you have questions not covered in this FAQ, you can contact the 89hi support team directly. With 24/7 Myanmar-language Live Chat and Email, any issue can be resolved quickly.

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Example questions not found in the FAQ

  • Account verification process
  • Specific questions about bonuses
  • Delayed withdrawal issues
  • VIP level upgrade process
  • Unresolved technical problems