89hi Privacy Policy

This policy explains in detail how we handle the personal information you provide when using the 89hi platform. By accessing the website, creating an account, or using our services, you are considered to have accepted the terms of this policy.

This is 89hi's official Privacy Policy and may be amended at any time. You are hereby notified that any changes to this policy will be published on the website.

We collect the following types of information from you in order to provide our services and maintain platform security.

2.1 Information You Provide Directly

• Name and date of birth (for age verification)
• Email address and contact details
• Payment information (KBZPay number, Wave Money number, AYA Pay number, bank account details)
• Information related to account registration
• Records of customer service communications

2.2 Automatically Logged Information

• IP address and device/mobile information
• Browser type and operating system
• Website access time and duration
• Game records (bets, win/loss history)
• Deposit and withdrawal frequency and records
• Cookies and related technology records

2.3 Information Received from Third-Party Sources

We may receive information from authorised third-party verification services for the purposes of financial checks, anti-money laundering (AML), and customer identity verification (KYC).

We use the information we collect only for the following purposes—

• To open and manage your account
• To process deposits and withdrawals securely
• To provide gaming services and keep the platform running properly
• To provide customer support (24/7 Live Chat and email)
• Anti-money laundering (AML) and protection against fraudulent activity
• To effectively implement responsible gambling policies
• To verify compliance with laws and regulations
• To maintain platform security, fraud prevention, and network security
• To analyse and improve the platform
• To send important notifications about service changes and payment information

We do not use your personal data for purposes unrelated to the reason it was originally collected.

We use cookies to improve your platform experience and provide better service.

4.1 Types of Cookies

• Essential Cookies: Cookies that are necessary for the website to function — session data, security tokens
• Performance Cookies: Cookies that help us review and improve website design and functionality
• Functional Cookies: Cookies that remember your language settings and access preferences

4.2 Refusing Cookies

You can disable cookies through your browser settings. Please note that disabling essential cookies may prevent some features of the website from working properly.

We will not sell, rent, or share your personal data indefinitely. However, we may share it only in the following circumstances—

5.1 Service Providers

We may share only the data necessary for service delivery with payment processors (KBZPay, Wave Money, AYA Pay), verification services, and contracted companies required to provide our services. Those companies must act only on our instructions and may not use the data for their own purposes.

5.2 Legal Requirements

If disclosure is required by law, court order, or official authority directive, we will act accordingly. Where permitted by law, we will make reasonable efforts to notify you in advance.

5.3 Fraud Prevention

Data may be shared in a lawful manner with cybercrime prevention organisations and financial crime investigation units.

We retain your personal data only for as long as necessary to provide our services and meet legal requirements. As a general guideline for retention periods—

• Account data and gaming records — at least 5 years from the date the account is closed
• Financial transaction records — retained in accordance with legal requirements
• Customer communication records — 3 years
• User verification (KYC) data — retained in accordance with legal requirements

Once the retention period has ended, data will be securely deleted or made unidentifiable.

We apply technical and organisational measures to protect your personal data as well as possible—

• SSL Encryption: We use SSL/TLS encryption to protect data in transit from interception attacks
• Access Controls: Our staff can only access data relevant to their own responsibilities
• Encrypted Storage: Data at rest is stored with encryption
• Security Audits: We conduct regular internal security audits and vulnerability tests
• Data Breach Response: In the event of a data breach, we will notify you promptly in accordance with the law

We understand that no security measure can provide 100% protection. We will therefore continue to strengthen our data protection practices.

As a user of the 89hi platform, you have the following rights regarding your personal data—

8.1 Right to Access

You may request to view the personal information about you that we hold.

8.2 Right to Rectification

You may request that we correct any inaccurate information. Corrections will be carried out within the legally required timeframe.

8.3 Right to Erasure

You may request deletion of your personal information to the extent permitted by law. Please note that data related to fraud prevention and legal compliance may not be erasable.

8.4 Right to Object

Where you have legitimate grounds, you have the right to object to our processing of your data.

To exercise any of the rights above, please contact us at [email protected]. We will respond within the legally required timeframe.

The 89hi platform is accessible to users aged 21 and above only. We do not knowingly collect personal information from individuals under 21. If we become aware that personal information from a person under 21 has been submitted to us, we commit to deleting it immediately. If you are a parent or guardian and become aware of this, please contact us at [email protected].

This policy may be revised from time to time due to changes in law, expansion of services, or changes in technology. When significant changes are made—

• An announcement will be published on the website
• The "Last Updated" date at the top of the policy will be changed
• For major changes, we may notify you by email to your registered address

Continued use of the platform after any changes indicates your acceptance of the revised policy.

If you have any questions, data requests, or complaints regarding this Privacy Policy, you may contact our Data Protection team—

• Email: [email protected]
• 24/7 Live Chat: You can reach us in Burmese via Live Chat on the website

We will respond to your request within the legally required period — generally within 30 days. If we need more time for reasonable cause, we will notify you in advance.